Shipping & Returns

SHIPPING

Most orders ship by Canada Post Expedited Parcel but we're happy to send by Purolator or UPS Ground upon request. Need faster service? Give us a call, we'd be happy to arrange. Yes, we ship from Canada!

Flat Rate Shipping Rates

Orders between $0.00 - $24.99, $25 flat rate
Orders between $0.00 - $99.99, $20 flat rate
Orders over $100 - $10 flat rate

We ship from Thunder Bay, Ontario, smack dab in the middle of Canada.

Most orders process and ship within 1 business day by Canada Post Expedited Parcel. Orders received by 12 noon EST often ship same day!
The transit time for most orders is 2-5 business days. Isolated and rural areas may take longer.

Need it faster? Give us a call at 1-888-998-0030 and we'll happily quote and arrange overnight, expedited shipping using Purolator or UPS.

Please make sure to include your full shipping address AND phone number using a standard format. Missing phone numbers, incorrect or partial addresses can result in long delays, lost shipments and returned orders.

At this time, we cannot ship to addresses outside of Canada.

TAXES

Sales taxes are charged automatically based on province and product category.

RETURN POLICY

Returns will only be authorized where the item was misrepresented within the website description. This would include incorrect information about size, color, or condition. Once your item has been delivered, you have 72 hours to contact us by email with a request to initiate a return. Please include a brief description of the discrepancy between the product description and condition and we’ll work with you to make things right.

Items may not be returned due to:

  1. Improper sizing, fit, or colour
  2. You changed your mind after the product shipped.
  3. The item arrived later than expected due to carrier delays beyond our control

When in doubt, please contact us for more details on an item before you place your order.

How to initiate a return

  1. All returns must be initiated by email within 72 hours of receiving your shipment.
  2. Send us an email with a brief explanation and a photo or two that shows how the item was misrepresented and let us know how we can best make things right for you.
  3. Our customer service team will reach out to you by email or phone to support the process.